Doug is not just your regular guy Joe Realtor. Doug was my lifesaver and light at the end of a very scary tunnel of the Unknown. Let me explain.
I was a longtime renter who wondered if I would ever be able to own a home... and then one day my elderly landlord put my duplex on the market. Talk about panic time!
I had no idea about any of the local Realtors, but while Googling I saw Doug's name - which I recognized from when I'd been his daughter's teacher over a decade before - and that he was with one of the most respected companies. I sent him an email and his kindness, understanding, sense of humor and expert knowledge saved my sanity.
Keep in mind that I knew absolutely *nothing* about what was involved in buying a house. Doug was endlessly patient with my inexperienced questions, and I think he has a contact for everything, or knows someone who does. He helped me find a lender for pre-approval; he worked around my schedule (including parent conference weeks and weekends) and took me to see both the houses I was interested in (unless they didn't meet his safe-area-to-live-in criteria, which he was pretty strict about since I would be living alone - "I can't tell my daughter I let you buy a house there!") and houses he thought I might like.
Bless him for his experience and easygoing nature, because when I was discouraged by three promising homes in a row that turned out to be not at all what I was looking for, he coaxed me to go look at one more that I'd already passed over as boring/ordinary in photos and probably-out-of-my-price-range because of its neighborhood. The moment I set foot inside, I looked at him and knew he'd found the perfect house for me.
Everything that came after, the offer and this paperwork and that paperwork and the back-and-forth with the seller's agent and the bank/s - it was a short sale, which could have dragged on, but went incredibly smoothly. Doug pretty much did everything for me except choose the house and pay for it, and I am so incredibly lucky and grateful that he was there when I needed him. :)